Now Launched: Integrations and Function Calling for Interactive Avatar

From conversations to real-world actions

Interactive Avatar has always focused on running high-quality conversations that understand intent, guide flows, and capture structured outcomes.

Now, with Integrations and function calling officially launched, your avatars move from "I understand what you want" to "I’ve done it for you."

Businesses can now connect avatars directly to CRMs, booking systems, internal APIs, and more — turning each conversation into actionable progress inside your tools.

What Integrations let your avatar do

The new Integrations system introduces configurable function calls that avatars can invoke mid-conversation.

In practical terms, your avatar can now:

• Retrieve live data from external systems.
• Pass structured information to your tools.
• Trigger workflows in CRMs, marketing platforms, or internal apps.
• Send notifications or emails when certain events occur.
• Create or update records (leads, bookings, support tickets, etc.).
• Interact with calendars, dashboards, and databases.
• Run internal logic that doesn’t require an external API.

Your avatar becomes an operational interface, not just a conversational one.

Built for flexibility and control

Integrations give product and engineering teams fine-grained control without heavy rework.

In your dashboard, you can now:

• Define custom function names and clear descriptions.
• Add structured parameters and mark required ones.
• Use static or dynamic values for secure execution.
• Choose whether a function runs as:
  • An external API call, or
  • An internal logic call handled by the avatar.
• Test and review calls before pushing live.

This ensures reliable integrations with clear boundaries and auditability.

Internal vs external: two ways to extend your avatar

Integrations support both external and internal calls:

• External calls connect to CRMs, booking systems, helpdesks, or APIs.
• Internal calls run logic within the avatar layer for decisions or workflow orchestration.

Your avatar decides when to call a function, executes it, and continues the conversation seamlessly with the returned result.

Designed to scale with your use cases

Integrations and function calling scale from lightweight automations to complex multi-step workflows.

Some live examples:

• A sales avatar that creates and updates leads in your CRM.
• A support avatar that fetches order data and updates tickets with conversation summaries.
• An onboarding avatar that books meetings, sends follow-up emails, and logs results.
• An internal operations avatar that triggers internal scripts or checks system status.

You can now grow your use cases without changing your stack — simply extend your avatar with more functions.

Why this matters for interactive avatars

Most AI assistants stop at conversation. Interactive Avatar now goes further.

Your avatar can:

• Understand what the user means.
• Decide what needs to happen.
• Call the correct function.
• Use the result to continue the conversation intelligently.

It’s no longer just a voice interface — it’s your action interface.

Available now

Integrations and function calling are live for all Interactive Avatar accounts.

You can start using them today by:

1. Listing which systems your avatar should connect to.
2. Defining the core actions it should perform.
3. Creating those functions directly in your dashboard.

We can’t wait to see what you build now that your avatars can talk — and act.